Do you thrive in a wide, customer-focused role with clear processes for Pre-Collection in a forward-looking and engaged organization? On top of that, do you have fluent Finnish language skills? We are now looking for a new Finnish-speaking Pre-Collection Officer to a company within the finance industry!About the position
This is a consulting assignment with good opportunities for recruitment. In this role, you initially get a job with Bravura, and it is stated that the company’s hope and intention is to offer you a job with them in the long run. This gives both you and the company a good opportunity to get to know each other and evaluate how you feel about your collaboration.About the company
The company is a Swedish financial services company and was established in 1983 and is based in Stockholm, Sweden. The company offers a variety of financial solutions both to businesses and private individuals. The company prides itself on being customer centric, with a team of experienced professionals who are dedicated to helping customers find the right financial solutions for their needs.Job duties
As a Pre-Collection Officer, you will be part of a team of 10 people where your opinions and performance are important for the team's collective development and improvement. The main task of the team is to actively work with helping customers with payment difficulties to find a sustainable solution together. You will be responsible for customer follow-up, administration and contact with their external collection agency in Sweden. Your daily task will include incoming and outgoing telephone calls and e-mail contact with the company’s clients. Furthermore, you will handle preparations for debt collection and follow up and monitor results and deliveries. You will also handle estates, debt settlements, disputes, terminations and guardians according to negotiation. You cooperate with various authorities and institutions and handle incident reporting and interna control implementation.Education, experience and personal traits
• Speak and write Finnish and English fluently. It is also strongly meritorious if you can speak Swedish
• Have previous experience of customer service
• Have a complete high school education
• Have good computer skills and knowledge of Excel
• Previous experience in claim, debt collection, or finance is meritorious but not a requirement.
We are looking for someone who thrives in a role with many contacts and with the phone as the main work tool. You have a high work ethic and can independently create solutions in relation to the requirements placed on the business. You have a natural customer focus and enjoy a role with a high degree of responsibility and variety. You are resilient to stress and flexible, with a natural problem-solving ability and attention to detail. You have strong communication skills with a pedagogical mindset and are motivated by working towards set goals, driven by a continuous desire for personal and professional development.
Start: Upon agreement
Lön: Upon agreement
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