Job Title:Microsoft Support Advisor with Portuguese and English
We're looking for a Technical Support Advisor with passion for technology to join our Microsoft team. Our colleagues work with a series of touchscreen-based personal computers, tablets, interactive whiteboards and mixed reality headsets developed by one of the Top 3 technology corporations - Microsoft - worldwide known for shaping the world of technology since the early years.
So, what’s the role all about?
Handling Business Clients Technical requests via phone or web portal
Analyzing device performance issues
Setting case priority depending on the clients needs
Providing relevant solutions through established procedures
Focusing on customer expectations and satisfaction
Collaborating with other team members to provide high-quality support
You are the one we’re looking for if you:
Are fluent in both Portuguese and English
Follow the IT trends and have basic technical skills
Have excellent communication skills
Are able to identify and understand client needs and match their pace
Have the ability to present complex information in a simple way
Are up for a fresh new challenge, and picking up some new skills
Standard working hours Monday – Friday
Competitive salary with monthly performance-based bonuses
Additional quarterly rewards – a chance to win one of the supported devices/accessories
Comprehensive initial training and onboarding
Certification program for Engineers accepted worldwide
Continuous training and upskilling program provided by local SMEs or directly by the client
Professional Development and Career Navigation programs to map out the steps in your desired development
Health and Wellbeing initiatives
Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts and many more
That's just the beginning. Send us your CV now to open the door to the new career opportunities ahead of you!
We’re looking forward to meeting you!
Who are we?
With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.
We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.
We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:BGR Sofia - Advance Business Center
Time Type:Full time