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Technical Support Specialist with Portuguese

Sofia, BG
Full time

Job Title:

Technical Support Specialist with Portuguese

Job Description

To ensure the expansion of our Welcome and Support Center we are looking to recruit a Technical Support Specialist.  

The Welcome and Support Centre provides technical support and replacement parts logistic support for one of Concentrix’s major customers 

 

So, what’s the role all about? 

  • Handling Clients Technical requests by phone and chat 

  • Providing Hardware and Software support to the utilized multifunctional devices 

  • Focusing on customer expectations and satisfaction 

  • Collaborating with other team members to provide high-quality support 

  • Ensuring that all Service level Agreements (SLAs) are met consistently

Our top candidate has: 

  • Fluency in Portuguese and working level of English 

  • Basic Troubleshooting skills 

  • Excellent communication skills 

  • Ability to identify and understand clients’ needs 

  • Ability to present complex information in a simple way 

 

Why to work for Concentrix? 

  • Standard working hours on full-time 

  • Competitive remuneration with performance-based bonuses

  • Opportunity to grow with our career development programs

  • Reward and Recognition program

  • Constant support from a dynamic success-driven team of specialists 

  • Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Corporate discounts and many more

  • Relocation support if needed 

 

That's just the beginning. Send us your CV now to open the door to the new career opportunities ahead of you! 

 

We’re looking forward to meeting you! 

Who are we? 

With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies. 

We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic. 

 

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.) 

#AGENTCNX

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Time Type: