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Electronic Banking Backoffice Advisor with English - night shifts

Sofia, BG
Full time

Job Title:

Electronic Banking Backoffice Advisor with English - night shifts

Job Description

We are growing!

Our new client is an innovative Financial Technical Start-Up. Their main goal is to create a useful product for those who want to manage finances in a smart way. We believe that great people are the key to a great solution that is why we are looking for the best customer support specialists. With your excellent expertise and people skills, we can create a place where every customer can feel special.


Do you want your days free? Not a problem!
Our lines are open 12 a.m.- 9 a.m. Mon-Sun.


Your typical day:

  • Answering customers’ non-voice requests via chat and email, helping and guiding them through the app and providing them with the best user experience
  • Be our customers’ voice by sharing their feedback and reporting their issues
  • Collaborating with various teams and having direct impact on improving the product
  • Representing the brand and building a trustful relationship with the customers

What you need to have is:

  • Fluency in English, both written and verbal
  • Excellent communication and customer handling skills
  • Work experience in a customer service environment is an advantage
  • Experience with customer's claims, regulatory and government requests is an advantage
  • Good typing and computer skills (MS Office, use of internet, e-mail and web-based applications)
  • Be organized, have problem-solving and analytical skills
  • Team player with a great attitude
  • High school education

What we offer?

We provide a clear path to career development and offer support, advice and coaching every step of the way. Some of our other benefits include:

  • Competitive salary
  • Flexible working hours Monday to Sunday
  • Permanent Work at Home
  • Virtual onboarding and online training
  • Medical plan fully covered by the company
  • Internet allowance and Life insurance
  • Various career development opportunities
  • Annual reward and recognition events
  • Holiday pay
  • Team and Concentrix events

We can't wait to meet you!

Who are we:

Concentrix Corporation (Nasdaq: CNXC) is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. 
We are Different by Design.


#AGENTCNX

#WaH

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Time Type:

Full time