Job Title:Russian Customer Support Professional for The Bridge
Your day to day role:
You will be responsible for providing support to a wide range of The Bridge services. As the first point of contact at the Bridge, you will represent the Bridge Brand Promise by delivering a low effort experience and driving a complete resolution of the customer’s needs. You will support customers, partners and the Bridge employees through a variety of channels such as phone, email and chat. Complex and out of scope work will be passed quickly to the next level of support.
Fluency in written and spoken English and Russian
Previous customer service experience in a service driven environment
Excellent soft skills and emotional intelligence
Decisiveness, ability to identify root cause and willingness to go beyond initial symptoms, thinking strategically
What’s in it for you:
To be part of the Gold Award winner company in the category “Employees at the heard of everything” for large companies at the South East Europe customer service awards 2020
Opportunity develop your career in a global company of over 225,000 employees across more than 40 countries
Free additional medical and dentist insurance
Sports card discount
Corporate discounts and allowances
Who is Concentrix?
Concentrix Corporation (Nasdaq: CNXC) is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. We are Different by Design
Location:BGR Sofia - Advance Business Center
Please Note: Job cannot be performed in the state of Colorado, USA.