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Network Support Specialist with German and English

Sofia, BG
Full time

Job Title:

Network Support Specialist with German and English

Job Description

The Presales Network Support Specialist is a crucial member in the pre-sales line of communication between Concentrix company and one of the biggest Networking companies in the World.

So, what’s the role all about?

  • Assisting business customers with technical expertise in purchasing networking equipment via email, web system and chat

  • Providing information for different network products - switches, routers, IP Phones, Firewalls etc

  • Resolving inquiries using a broad range of tools and resources

  •  Prioritizing cases based on client needs

  • Collaborating with other team members to provide high-quality support

  • Focusing on customer expectations and satisfaction

You are good fit for the role if you: 

  • Are fluent in English and have working level of German (B1)

  • Basic understanding of computing technology including hardware components, operating systems, software applications, common peripheral devices, and external connectivity.

  • Desire to develop your technical skills

  • Are customer service oriented

  • Have excellent interpersonal skills, self-confidence and a strong team player

  • Have analytical and problem-solving skills

  • Advantage will be one or more technical certifications: i.e., Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Cisco Certified Design Professional (CCDP)

What can you expect from us:

  • Standard working hours – Monday – Friday

  • Hybrid model of working

  • Comprehensive initial training and onboarding at the office

  • Competitive salary with performance-based bonuses

  • Certification program accepted worldwide

  • Professional Development and Career Navigation programs to map out the steps in your development

  • Health and Wellbeing initiatives

  • Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts and many more

That's just the beginning. Send us your CV now to open the door to the new career opportunities ahead of you!

We’re looking forward to meeting you!

Who are we?

With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.
We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)




BGR Sofia - Advance Business Center

Language Requirements:

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