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Technical Support Specialist with Spanish/Portuguese for AVAYA (relocation to Bulgaria)

Sofia, BG
Full time

Job Title:

Technical Support Specialist with Spanish/Portuguese for AVAYA (relocation to Bulgaria)

Job Description

AVAYA is one of the biggest providers of business communications, specifically unified communications (UC), contact center (CC), and services (world leader in IP telephony). We're looking for a Telecommunications Engineer to join our Support team.

MAIN RESPONSIBILITIES OF THE ROLE:

  • Process support requests;
  • Analyze system logs;
  • Remote troubleshooting;
  • Consistently achieve client KPIs;
  • Utilize and actively participate in the improvement in the existing client Knowledge Database; 
  • Provide high level of technical guidance and assistance in problem solving.


REQUIREMENTS AND PERSONAL SUCCESS PROFILE:

  • Fluent communication skills in Spanish/Portuguese and English, both written and verbal;
  • Interest in Networking and Linux;
  • Strong troubleshooting and analytical skills;
  • Experience with VoIP is an advantage;
  • Customer oriented and pro-active team player;
  • Route and Switch familiarity is a plus;
  • Telecommunications knowledge or education is considered an advantage.

WE OFFER:

  • Linux academy and Avaya product certification program;
  • Full time employment;
  • Standard business week – Monday to Friday, with no night shifts;
  • Competitive remuneration and opportunity to grow;
  • Reward and recognition program;
  • Career development programs, site talent management;
  • Nice and friendly multicultural atmosphere;
  • Additional fully-covered Health Insurance;
  • Discount for a sport card;
  • To be part of the Gold Award winner company in the category “Employees at the heard of everything” for large companies at the South East Europe customer service awards 2020.

Why Bulgaria?

Sofia is the largest city and the capital of Bulgaria, and the 15th largest city in the European Union with a population of 1.3 million. Sofia is a cosmopolitan city of different nationalities and cultures. They elegantly coexist in the historic downtown, which has become a kind of open-air museum with preserved remains of ancient civilizations, along a thriving modern city. The climate of Sofia is temperate continental and is protected from strong winds by the mountains that surround it.

Relocation package:

For the convenience of applicants outside Bulgaria we can offer our Relocation support! We have a dedicated Relocation advisor that will support you on the process. Our package includes:

  • 10 nights in a city center hotel
  • Reimbursement of travel expenses
  • Advance payment
  • Support in finding an apartment, opening a bank account and getting a Bulgarian number

If you’re up for a fresh new challenge, fancy the idea of working for a bright, forward thinking business, and picking up some new skills along the way, then look no further!

Send us your CV in English now to open the door to the new career opportunities ahead you!

We can't wait to meet you!
 

Who are we?
Concentrix Corporation (Nasdaq: CNXC) is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. We are Different by Design.

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Time Type:

Full time