Part-time Customer Support Representative with German for EV Charging Company
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Do you prefer the coziness of the home environment? We are offering permanent Work from Home to help you strike an excellent work-life balance!
We are growing!
Our brand-new client operates the world’s largest and most open electric vehicle charging network. They also design, build and support the technology that powers it.
Your typical day:
As a representative of the company, you will be expected to deliver high-quality customer service by phone, e-mail and chat. You will receive inbound calls from current and prospective customers needing real time assistance. You will provide problem resolution to the customers by preforming a question diagnosis while guiding users through step-by-step solutions. Solutions include resolving username/password problems, uninstalling/reinstalling mobile application, verifying proper account set up and guiding users to navigate application menus. You will provide support by clearly communicating solutions in a user-friendly, professional manner.
What you need to have is:
Fluency in German and English, both written and verbal
Excellent communication and customer handling skills
Work experience in a customer service center is an advantage
Solid computer skills (MS Office, use of internet, e-mail and web-based applications)
Interest in technology and desire to learn new skills.
Be organized, have problem-solving and analytical skills
Team player with a great attitude
High school education
What do you get from us?
Standard working hours from Monday to Sunday
Virtual training and permanent Work from Home
A bright, modern and exciting place to work, with excellent staff facilities
Medical plan fully covered by the company
Transportation allowance and Life insurance
Various career development opportunities
Annual reward and recognition events
Team and Concentrix events
With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.
We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.
We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)
BGR Sofia - Advance Business Center