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Front-line Phone Support Analyst with German

Sofia, BG
Full time

Job Title:

Front-line Phone Support Analyst with German

Job Description

Be a part of our dynamic team today and help us grow. If you are passionate about crypto, then this is role for you.

Our client has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, they have played a major part in mainstream awareness and adoption of cryptocurrency. They offer an entire suite of products that are helping build the cryptoeconomy and increase economic freedom around the world.

As a Front-line Phone Support Analyst, you’ll join a high functioning team of passionate support professionals who know their performance is critical to our client. If you’re looking to work for a mission driven, employee first organization, please apply today.
Core Responsibilities:

  • Responsible for providing phone support for our client’s customers by investigating, troubleshooting and resolving customer issues.

  • Manage, prioritize, and respond to customer issues, inquiries, and escalations.

  • Communicate with internal and external stakeholders in an effective, tactical, and insightful manner.

  • Proactively drive impactful changes across workflows, policies and tools by working with internal support teams and vendor partners.

  • Set a high bar for support analysts within the organization by setting an example through performance and work ethic.

Skill Requirements:

  • Advanced in German both written and working level of English.

  • Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge

  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

  • Tolerance for repetitive work in a fast-paced, high production work environment

  • Strong customer service skills, great communicator with ability to work as a team member

  • Ability to rotate shifts, as needed

What can you expect from us:


  • Flexible working hours – Monday to Sunday (rotational)

  • Permanent Work at Home solution

  • Comprehensive initial training and onboarding

  • Competitive salary with performance-based bonuses

  • Professional Development and Career Navigation programs to map out the steps in your development

  • Health and Wellbeing initiatives

  • Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts and many more

That's just the beginning. Send us your CV now to open the door to the new career opportunities ahead of you!

We’re looking forward to meeting you!


Who are we?

With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.
We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)


BGR Sofia - Advance Business Center

Language Requirements:

Time Type:

Full time