Our client is a not-for-profit professional organization that serves more than three million professionals.

We are seeking for a Customer Service Professional who will be responsible for interpreting users’ issues in the most accurate way to provide the best possible solution.

So, what’s the role all about?

• Handling customer inquiries via email and phone
• Communicating with Project Management Professionals, members, or credential holders
• Maintaining knowledge of certifications, credentials, memberships, learnings, events, audit processes etc.
• Identifying and assessing customer needs to provide first time complete resolution
• Ensuring that all Service level Agreements (SLAs) are met consistently

You are ideal for the role if you have:

• Excellent command of English plus German both written and verbal
• Great analytical and attention to detail skills
• Excellent customer handling skills
• Deep and firm understanding on the culture of the supported region
• Previous experience in a similar role is a plus

Join Concentrix and enjoy our benefits:

• Standard working hours on full-time
• Competitive remuneration with performance-based bonuses
• Reward and Recognition program
• Opportunity to grow with our career development programs
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Corporate discounts and many more
• Relocation support if needed

That's just the beginning. Send us your CV now to open the door to the new career opportunities ahead of you!

We’re looking forward to meeting you!

Who are we?

With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.

We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)