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Customer Experience Associate with German

Sofia, BG
Full time

Job Title:

Customer Experience Associate with German

Job Description

Be a part of our dynamic team today and help us grow. If you are passionate about crypto, then this is role for you

Our client has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, they have played a major part in mainstream awareness and adoption of cryptocurrency. They offer an entire suite of products that are helping build the cryptoeconomy and increase economic freedom around the world.

As a Customer Experience Associate with German, you’ll join a high functioning team of passionate support professionals who know their performance is critical to our client. We have a high hiring bar and we’re determined to create a productive, progressive, inclusive place to work. If you’re looking to work for a mission driven, employee first organization, please apply today.
Core Responsibilities:

  • Responsible for providing phone and email support for our customers by investigating, and resolving their issues

  • Identifying clients problems and propose solutions

  • Collaborating with other team members and vendor partners to provide high-quality support

  • Set a high bar for support analysts within the organization by setting an example through performance and work ethic

Skill Requirements:

  • Good understanding of English and advance level of German language (written and spoken)

  • Strong PC skills - keyboarding and surfing

  • Excellent communication skills

  • Ability to identify and understand clients’ needs

  • Ability to present complex information in a simple way

Nice To Haves:

  • Experience with compliance, payments, fraud, account access, trust and safety, or other relevant operational domains.

  • Advanced understanding of Google apps, JIRA, Salesforce Service Cloud


What you can expect from us:

  • Standard working hours Monday – Sunday

  • Competitive salary

  • Extensive initial training and onboarding

  • Professional Development and Career Navigation programs to map out the steps in your development

  • Health and Wellbeing initiatives

  • Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts and many more

Send to us your CV now to open the door to the new career opportunities ahead of you!

We’re looking forward to meeting you!

Who are we?
With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.
We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.
We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)




BGR Sofia - Advance Business Center

Language Requirements:

Time Type:

Full time