Header image

we are hiring

Incident Responder

Work at Home, BG
Full time

Job Title:

Incident Responder

Job Description

We are expanding and we are looking SIRT - Network Analyst for Bulgaria Work at Home

The role:
The Incident Responder will be responsible to lead, manage, and coordinate the appropriate efforts to resolve Cybersecurity incidents and events globally, taking ownership and control of the situation. You will work with a team of technical specialists and will act as the focal point of contact for SIRT, supporting local and extended team members with critical incidents impacting Concentrix users, systems, infrastructure, and resources. You will be responsible for assessing the situation, determining the appropriate response, team involvement, tracking of tasks, and communicating status to leadership.

This role will collaborate and align closely with the Cyber Defense, Cyber Threat Operations, Threat Intelligence, and Vulnerability Management teams to enhance prevention, detection, response, and remediation capabilities.

What you need to have is?

  • Extensive experience in multiple verticals, such as I.T. operations and/or Cybersecurity, in a program or project manager capacity as a Cybersecurity Incident Responder
  • Prior experience in multiple industry verticals, such as finance, government, retail, and/or manufacturing, highly desired
  • BS/MS degree in Computer Science, Computer Engineering, Cybersecurity OR equivalent experience including industry certifications
  • Working knowledge computer operating systems (Windows, Mac OS, Linux), computer networking (ports, protocols, fundamentals), SANS Critical Security Controls, and NIST Special Publications 800-37, 800-53, & 800-61
  • Familiarity with common frameworks and data privacy regulations such as GLBA, GDPR, SOX, PCI-DSS, NIST, and law enforcement guidelines
  • Knowledge of basic cyber forensic methodology, including but not limited to: Evidence preservation and collection, chain of custody, data recovery, data analysis, and reporting
  • Excellent communication and presentation skills, ability to concisely deliver information to executive leadership including the C-Suite and/or client and customer executives
  • Ability to travel domestically and internationally (Infrequent; as absolutely necessary; >10%)
  • Oral and written fluency in English

Nice to have:

  • One of following certifications GCIH, E|CIH, CERT-CSIH
  • One or more of the following:  CISSP, CISM, GSEC, PMP or PRINCE2
  • Experience in development and scripting languages (Java, Javascript/Typescript, Python, PHP, AI-ML, MERN).


  • Provide 24x7x365 support for security incidents impacting mission critical business and IT infrastructure, including supporting global incident management and response, remediation, and reporting.( We are aiming to have teams around the globe to cover every time zone)
  • Responsible for working alongside, and understanding in-depth technical teams (e.g., I.T., Security Operations Center, Threat Operations, Legal, HR, Privacy)
  • Support and maintain communication with all stakeholders regarding incident response activities, ensuring timely and accurate communication.
  • Participates in development of Global Security strategic objectives and execution of those plans
  • Provide post-mortem reporting for leadership detailing security threats, technology gaps, business impact, or miscellaneous security issues.
  • Ability to provide leadership and management over multiple incidents concurrently.
  • Ability to accurately triage incoming events and/or escalations to determine viability for action from the SIRT, and capability to push back on potential false escalations that do not meet these criteria.
  • Recognize and promptly identify critical situations which could result in significant business, regulatory, and reputation impact to Concentrix or its partners, and communicate appropriately.
  • Document incident specifics such as, threat actors, threat vectors, modus operandi, and gaps leading up to the event.
  • Document root cause analysis and lessons learned for long term remediation efforts.
  • Contribute and support other special projects and initiatives in support of the Global Security team.
  • Provide and propose solutions to peer groups focusing on reducing our attack surface and exposure to cybersecurity and fraud related incidents targeting Concentrix's global infrastructure.
  • Produce and maintain incident documentation in various formats including incident chronology, stakeholder status updates, executive briefing notes, and post-incident reports.
  • Experience in project management with a proven ability to drive teams, individuals, and tasks to completion.
  • Ability to work with a remote, diverse, and global workforce.

What do you get from us?

  • Competitive salary based on experience and annual increases based on performance.
  • Ability to work fully remote at home.
  • A strong work/life balance with a focus that we all have - and should have - lives outside of work.
  • Challenging work with the opportunity to personally learn and grow.
  • Professional development opportunities with training.
  • Multicultural work environment and career opportunities (EU and beyond)
  • A bright, passionate, caring team that holds each other accountable and has each other’s backs.
  • MyBenefit program: shopping vouchers and much more
  • Group insurance

About us:

Concentrix, a global customer experience services and technologies company, providing support to the world’s best brands.

Every day, from more than 40 countries and across 6 continents, our 280 000 employees deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.


Bulgaria - Work at Home

Language Requirements:

Time Type:

Full time