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Team Leader - Sales

Sofia, BG
Full time

Job Title:

Team Leader - Sales

Job Description

The Sales Team Leader, Operations, is responsible for the day-to-day supervision of a group of marketers. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities 

  • Responsible for the day-to-day supervision of a group of marketers including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly
  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Provide subject matter expertise in handling escalated customer calls as needed
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
  • Stay current on internal work processes, policies and procedures. Attend required manager development training
  • Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

  

Candidate Profile 

  • Experience in sales
  • Knowledge in Digital marketing is an advantage
  • Good PC skills, ability to learn and work with different software.
  • MS Office package know-how, especially Excel
  • In-depth knowledge of performance management
  • Associate's degree in related field with two to four years of relevant experience preferred
  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations
  • Work well under pressure and follow through on items to completion
  • Strong communication skills, both written and verbal
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
  • Ability to mentor, coach and provide direction to a team of employees
  • Organizational and time-management skills
  • English C1 is must. German/Dutch/Other are considered an advantage.

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Dutch, English, German

Time Type:

Full time2023-01-01-08:00