Job Title:

Team Leader - Sales

Job Description

The Sales Team Leader, Operations, is responsible for the day-to-day supervision of a group of marketers. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities 

• Responsible for the day-to-day supervision of a group of marketers including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

  

Candidate Profile 

• Experience in sales
• Knowledge in Digital marketing is an advantage
• Good PC skills, ability to learn and work with different software.
• MS Office package know-how, especially Excel
• In-depth knowledge of performance management
• Associate's degree in related field with two to four years of relevant experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Organizational and time-management skills
• English C1 is must. German/Dutch/Other are considered an advantage.

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Dutch, English, German

Time Type:

Full time2023-01-01-08:00