• Lead, develop and motivate the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction 
• Provide accurate weekly, monthly and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up-to-date 
• Act as an enabler to remove internal roadblocks and help team to resolve challenges in support of sales opportunities 
• Work with Sales Director to address external roadblocks to resolve obstacles
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members 
• Analyze data, performance and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories 
• Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction 
• Work with Sales Director to act as a point of escalation for the client and respond in a timely manner to any issues
• Maintain a high level of communication with Sales Director to ensure strategic client relationship is fostered and developed
• Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client 
• Work closely with client contact on reporting and forecasting 
• Ensure team alignment to achieve operating plan targets, sales targets and client performance targets (CPTs) 
• Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team 
• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund) 
• Ensure high level of professionalism during all interactions with team and client 
• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met 
• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience
• Lead team to effectively influence buying/renewal process to achieve greater client satisfaction
• The working hours for this role are M/F from 09:00am till 17:30pm
   

Your profile:

• Fluent level of English – both written and spoken
• at least 2 years of experience in a managerial role – Team Lead or Sales Manager
• at least 5 years of experience working in a customer service, sales or outsourcing environment would be considered an advantage
• Experience working with CRM systems (SalesForce / MicrosoftDynamics preferred)
• Experience in coaching others or training delivery preferred 
• Demonstrated ability to maintain overall ownership and to function as single point of contact for Top Channel Partners 
• Ability to maximize revenue through best practices 
• Ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships 
• Keen on new technologies
• Strong problem-solving skills
• Ability to manage multiple tasks effectively, with proven success
• Innovative with demonstrated aptitude to learn and optimize new technology and data 

What we offer:

• Friendly multicultural and multilingual environment
• Mentoring, training, and career development programs
• Happiness programs and internal social events
• Additional health care package
• Benefits and discounts - food vouchers, Multisport card, etc.
• Birthday Time Off
• Volunteer Time Off

Please send us your CV in English.

Only short-listed applicants will be contacted.

All applications will be treated as strictly confidential

Help us G.R.O.W. Join us!