ELITS Canada Inc. is a subsidiary to Accelerate at Iver. Our parent company Iver has today 1,700 employees and is growing and now we are looking for new employees who want to join our journey. As part of Accelerate at Iver, you are at the absolute forefront of technology and work on exciting digitization and transformation projects with market-leading customers. We are passionate about realizing digital opportunities in the cloud. Together with our customers, we close the gap between aspiration and successful implementation. Communication is a very important part of the work since we work closely with our customers. As an employee at ELITS you will become a part of a great team who always responds to the customer with humility, and at the same time is very proud of what we deliver.

ELITS is now looking for an IT Technician for our operations in Mississauga.

About this position:

As an IT Technician your main responsibilities are: 

• First response to incidents, service requests, and queries
• Escalation of incident if needed
• Network and physical connectivity in a manufacturing environment
• Maintenance of IT equipment and software repair (PC, Monitor, Barcode- readers, Printers, etc.)
• Prepare IT equipment for new deployments
• First Line support for IT hardware (incident solving)
• Barcode reader configuration
• Shift Reporting
• Incident solving in time according to service list
• IT Software maintenance, installation, and configuration
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries either in person or over the phone
• Write user instructions and internal procedures
• Train computer users
• Respond to email messages for customers seeking help
• Assist resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Install computer peripherals for users
• Follow up with customers to ensure issue has been resolved
• Direct unresolved issues to the next level of support personnel
• Deliver accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Requirements: 

• Knowledgeable in managing iOS and Android devices
• Experience with Microsoft Office 365 (Outlook, Skype, TEAMS, etc.)
• Minimum 3 years of experience
• Experience as a help desk technician or other customer support role
• Excellent partnership, time-management, Client Facing and organizational skills
• Ability to diagnose and resolve basic technical issues
• Superb communication skills
• 24x7 operations working shifts
• Experience in a production and manufacturing environment is a plus

Qualities:

• Communicative and a positive attitude towards customers and colleagues
• Analytical skills, logical reasoning, and excellent problem-solving skills
• Sense of responsibility, autonomy and resourcefulness
• Team player, organized and strive for results and quality
• Creative with ideas to improve the product
• Ability to coordinate and handle more than one task at the same time
• Being proactive

Are you a social, flexible and structured person with great interest in information technology? Do you find development, constructing and use of the latest technologies challenging? In that case – send your application to us today!

This position is open to Canadian residents (persons with work permit in Canada).

Elits, Another kind of IT