Process & Performance Manager

 Would you like to work in an international environment where you’ll make a difference every day? At Permobil, we’re looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions.

At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.

Our Group IT department in Kista (or flexible location) is now looking for a Process & Performance Manager.

Key Tasks

Process related responsibilities:  

• Make an initial assessment of the organization to understand the as-is situation and identify key processes to be implemented. A pragmatic approach during implementation is key to success.

• Define process governance and be accountable for the process itself (adapt towards Permobil maturity) 

• Define a roadmap and strategy, be accountable for successful implementation

• Define a process to measure the success of the implementation of the procedures throughout the company, through KPIs 

•  Analyze the efficiency and costs of existing business processes. 

•  Identify areas of improvement and present them to key stakeholders 

• Manage teams and external contractors involved in processes 

• Documentation and updates of procedure and policies 

• Conduct ongoing analysis of processes in line with industry best practices 

• Staying up to date with the latest technology and improvement strategies 

Performance related responsibilities:  

•  Develop a clear understanding of scope and content of performance reports required by Permobil.

• Establish a process for creating the reports within the relevant timescales.  

• Identify performance monitoring gaps, clarify the implications of the gaps, and make recommendations as to how the gaps should be addressed. 

•  Follow-up on performance and drive progress  

• Apply a range of data analytics techniques to create KPIs and enable senior managers to understand the effectiveness of services, potential risks and improvements 

• Develop and maintain a process for gathering, validating, and analyzing performance information relating to corporate plans/strategies, key policies and standards, IT service effectiveness and IT service risk.  

• Work with relevant colleagues to identify performance indicators that can be benchmarked against best practice.  

• Lead on developing further a performance and quality driven culture across the organization through effective leadership

•  Improve understanding of performance management and data analysis across the IT organization; providing training, advice and support to departments and teams.  

Why Permobil is a great next step for you!

1.     You’ll make a difference. Every day

Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people’s lives.

2.     You’ll make your mark as part of our future

We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.

3.     You’ll feel welcome from day one

We’re known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference.

Who you are
You are passionate, innovative, and ambitious. You want to make a difference for others and feel fulfilled when you can see the link between the work you do and positive improvements in the lives of others. You search out opportunities and are prepared to go off the beaten track to chase your dreams. You don’t follow the herd – you find new ways of working and go where you see potential to make your mark. You are a pioneer, a revolutionary, a game-changer and you are who we’re looking for.

Your Background
You have a university degree or equivalent education along with experience in ITIL4 certification. Furthermore, you have experience (10+ years) from ITIL implementation ( IT related procedures ) and from Performance Management. 

Other qualifications or experiences that are preferable are;

• Strong ITSM Competence

• Strong communication skills and training competence

• Excellent understanding of business processes

• Well organized and able to operate independently and in line with guidelines

• Excellent verbal and written communication skills in English

Information
Please apply via our career page no later than January 15th. We will conduct selection continuously so send us your application today!

For additional information about the position, please contact recruiting manager, our CIO Katrin Brorsson, Katrin.Brorsson@permobil.com 

 For information about the recruitment process, please contact the recruiter, Emilia Sjölund, HR BP emilia.sjolund@permobil.com

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More about Permobil

Permobil founder Dr. Per Uddén believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users’ needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs. 

Permobil is part of Patricia Industries, a subsidiary of Investor AB, and is headquartered in Sweden. Permobil has 1600 team members in more than 15 countries around the world. For more information regarding the company’s storied history and complete product line, visit permobil.com.

Fun facts about us: One of our products was 1 of 100 best inventions in Time magazine in 2021
https://time.com/collection/best-inventions-2021/
https://time.com/collection/best-inventions-2021/6112517/permobil-explorer-mini/