Are you also driven by being an important part of the customer's success with our products and solutions? Are you fluent in Finnish, both written and spoken? Do you enjoy running projects and being responsible for your own customer accounts?
The team and the position
Our Customer Care consists of 10 people for Finland, Norway, and Sweden. All located at our office in Mölndal.
As a customer representative at Nilfisk you will be responsible for your own customer accounts. This means that you will follow up on orders, feedback and secure that the customer needs are fulfilled. The focus is 100% on the Finnish market and follows the Finnish calendar.
You will handle the daily customer contacts via phone and e-mail such as orders, deliveries, invoicing, returns, service agreements and requests. You will work close to our Sales and Service departments, so it's important to understand the customer needs and to be solution oriented.
It's an advantage if you have a technical interest since your success in the role is dependent on solving customers problems.
Who are we looking for?
We think that you are experienced within sales, either customer support, inside sales or project coordination. You have a natural drive, take initiatives, and are used to see where improvements can be implemented. You are motivated by customer contacts and like to build long term relations. You have a pro-active approach and always put the customer in focus.
Essential duties and responsibilities
* Management of inbound and outbound phone calls and email correspondence in response to any inquires, questions, or other follow up in a professional and helpful manner
* Seek commercial opportunities, escalating sales/service leads as required
* Develop knowledge of key customers, building meaningful relationships and driving trust in key competencies
* Leveraging ERP, CRM, and online tools, to confirm account number, part number & descriptions
* Communication to customer on pricing, availability, open orders, and ship dates
* Prioritize projects/responsibilities and other duties as assigned
To enjoy working at Nilfisk and deliver excellent Customer Support, we believe that you
* Are fluent in Finnish and English, both written and spoken. We think that you probably are a native Finnish. It's a bonus if you also speak Swedish and/or Norwegian
* Good IT competence. Preferably experienced in SAP or Sales Force
* Interest in Techniques and used to give technical support.
* High level of attention to detail
* Ability to plan, organize and manage set-backs
* Accountable, ethical, and quality driven
* High level of professionalism and solution-based decisions
* Team oriented with a solution mentality
* Strong commercial focus
We offer
As an Nilfisk employee you will be offered the opportunity to influence the way you work. The Nilfisk Group offers career opportunities both nationally and internationally. Your ideas and initiatives are not only welcome, but they are also a prerequisite for us as a company to continue or success.
We are keen that you succeed and thrive with us, your employment begins with a solid onboarding program linked to the company and our products, services, and values.
In this employment you will be offered:
* A permanent employment after six months probationary period
* A nice working environment with collective agreement
* Fixed salary and bonus
* Access to our benefits portal Benify
* Occupational pension
* Private health insurance (free of choice)
Contact
To apply for the position, click the "Apply now" button. If you have any questions, please contact
Recruitment Consultant Irene Bengtsson on mail or on +46 31 617294. We work with ongoing selection and may fill the position as soon as we find the right person. Therefore, submit your application as soon as possible. We look forward to your application!
About Nilfisk
It was his love of knowledge, paired with the ambition to build a company driven by technology, that inspired Peder Andersen Fisker to found the company in 1906. It may have started in a Copenhagen backyard workshop, but it wasn't long before the company had become a global leader in professional cleaning equipment.
As the timeline below shows, we have been - and remain - committed to delivering innovative cleaning solutions to market and growing our business to lead the industry.
For more information visit our website
Let's create a cleaner future together
Clean is changing. Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate, and collaborate for a cleaner future. Are you ready to make a change?
We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.