iServ - what is it
The IDS information delivery concept is based on its iServ platform that extracts and gathers Event and Static Data. iServ then combines this data with reference data and transforms this data into new categories of relevant information for further processing and analysis.
A powerful data warehouse and aggregation engine enables rapid, exact extraction of huge data volumes online all in the intuitive user-friendly tool. iServ is a modular, scalable platform that can be tailored and optimized for applications that range from just a few network elements to extensive networks and from general reporting to subject specific applications such as billing or fraud investigations.
Job Description
As a technical support responsible at IDS you will work closely with our R&D department and our customers to resolve their support tickets. It requires a structed and analytical approach both in resolving the issue and communicating the problem, cause, and resolution.
You will supervise and maintain our internal and hosted systems and act on alarms, escalate issues internally, and test new system functionality. You will also install new systems, schedule patch windows with the customers, apply patches, as well as make sure system access and credentials (such as VPN and firewall openings) to our customer's installations are working and up to date.
Job Tasks
Qualities
Specific qualifications required
Other qualifications that will be good but not essential
Application
In this recruitment IDSS cooperates with Jefferson Wells as a recruitment partner. If you have any questions, please contact recruitment consultant Sofia Huhta +46 8 452 33 69 or sofia.huhta@jeffersonwells.se
Looking forward to your application!