Do you want to make a real difference and make decisions that improve people's everyday lives? As a Service Manager at NCC, we can offer you just that! You’ll get the opportunity to work in an environment influenced by sustainability, digitalization, and innovation! 

We are building for the future – are you ready to help us realize our IT roadmap? 

The construction industry is currently facing a development leap where the change agent is spelled digitalization. NCC is leading the way by developing our business and future proofing our IT platform. We are currently recruiting IT professionals who thrive on becoming important players in our digital transformation journey, taking construction to new heights through IT. 

You will join the Group function “Finance & IT”, which leads NCC´s strategic development and major change programs in the business. Finance & IT is NCC’s development and delivery function for IT as well as operations development and research & innovation. We are a Nordic organization with 140+ employees working together closely under one common management. Cooperation in- and between units is key for us to deliver value to NCCs business areas, and therefore we have adapted an Agile team-based setup with focus on collaboration, people and efficient delivery and development. 

Corporate Brandfilm 2023 Master EN (creo.se) 

Your role and responsibilities 

We are now looking for an IT service manager to Customer Relationship Management (CRM) tools and related services. 

In this position you will oversee all services, products, and systems in scope of responsibility. Ensuring that business demands and agreed service levels are being met. 

The job can be divided into five parts 

Life Cycle Management of your service and systems in scope 

• Ensure all documentation is in place and up to date 
• Contribute to budgeting, forecasts and financial follow up 
• Lifecycle management for owned assets and Cis 
• Continuous improvement 

Service Delivery and Operations 

• Ensure that all processes required to deliver the service are efficiently managed and support procedures are followed 
• Manage the deployment of updates, releases, patches to test and production environment through efficient change control
• Manage the support teams to ensure efficient everyday operations 

Service Development 

• Work closely with the business stakeholders to capture requirements 

• Participate in development projects 

• Plan and oversee transition activities – from development to production 

Service Consumer Relationships 

• Build strong customer relationships 
• Continuously interact with key stakeholders 
• Lead Operational Service Forums 

Management of Service Providers 

•  Define and manage requirements for external suppliers including follow up on supplier performance through regular monitoring the fulfilment of service levels & license- and support agreement.

Your profile 

We believe that you have an Academic degree in IT and have good knowledge of work processes in large companies. You have several years of experience from the Service Managers area. You are fluent in English and one of the Nordic languages, both verbally and written. Experience in ITIL and Agile processes are also an asset. 

You will be very important for us in our strategic journey, and we think that you have: 

• Experience from working with outsourced application management. 

• Able to take main responsibility, lead and drive assignments within relevant area  

• Agile mindset and ITIL basic knowledge 

• Experience from Service Management Processes 

To be successful in this position you 

• Have good Technical understanding 

• Self-leadership but also a Team Player 

• Driven at supplier Management 

• Reliable 

• Good Communication and Relationship building skills 

Additional information 

This position can be in any of our major cities in Sweden, Denmark and Norway. The position may require travelling, although we do apply a flexible way of working and strive to collaborate digitally as much as possible. In accordance with NCCs safety culture we conduct background checks on final candidates. 

How to apply 

Please register your application and CV in English below. Selection is ongoing, so please apply as soon as possible but no later than September 15, 2024. For further information on this position, please contact Lis Karlehem, IT Competence Manager, +46706276580 or Karin Österman de Wall, HR Recruitment Specialist, +46790787210.

Welcome with you application! 

NCC Offers

NCC strives to be an appealing employer, with a work environment where employees grow and experience well-being. Therefore, we offer a wide range of employee benefits. NCC offers a solid foundation of security and clear guidelines so that you know what applies to your employment. We also offer excellent opportunities for continued development and a broad range of further education options, allowing for a long career within the company.

Build with us - together with the best colleagues in the industry!

At NCC, we are driven to continue developing, whether it's our construction projects or our personal expertise. Every day, we drive the industry's most exciting and complex construction projects forward in close cooperation between our employees, partners and customers. With us, you are a significant employee who contributes to the landmarks that define our cities and communities. Here, our employees take an active role in a corporate culture based on stable values and behaviors for a safe and secure workplace. Our collective expertise and diverse backgrounds make a difference.

NCC - one of the leading companies in the Nordics