Are you passionate about helping companies redesign their business, leveraging digital platforms to meet the evolving needs of their customers and the planet? Do you believe in combining traditional strategic business modeling with design methodology to deliver business solutions that are viable and sustainable over time?

If so, consider joining our growing team of Experience Consultants to better enable trust and sustained solutions for our clients and their customers

We are looking for a curious and empathic Service Designer to join our team at PwC Experience Center. In this role you will be key in driving customer centricity, digital transformation and business impact using your service design toolbox. 

As a Service Designer, you’ll be a part of a cross-functional team, working hard to put the end-user at the center of everything that we do (and you’ll challenge our clients and their teams to do the same). You have a curious mind, enthusiasm and a designers' mentality – with a passion for making things better for people. You are someone who wants to work with solving large and complex challenges together with our clients, applying a service design mindset and methodologies; from user research, to analysis, ideation, prototyping and testing.   

Tasks and responsibilities:

• Plan, conduct and document user research; take part in “sense-making” and synthesis activities

• Identifying insights about customer needs, behaviors, pain-points and mapping customer journeys

• Design and facilitate co-creative workshops and sprints, including instructional material, trainings and toolkits

• Generate and develop ideas and test prototypes with end-users 

• Design with the end-user’s experience as well as our client's organization’s – for them to implement and scale

• Collaborate with your project team and client

• Contribute in developing point of views and identifying new business opportunities

Requirements: 

• 4+ years experience from working with service design

• Fluent in Swedish and English

• Excellent communication (spoken and written) and presentation skills.

• Relevant education in Design Thinking/Service Design/UX design, or experience of working with Service Design. (Portfolio to showcase experience)

• Service design core capabilities: user empathy, communication skills, facilitation, synthesize data, systems thinking, creative problem-solving, visualization skills and prototyping.

• An empathic and open-minded team player. Not afraid to stand up for your own opinions, but also humble and willing to listen to others.

 

It is a plus if you:

• Have a passion for sustainable solutions designing for impact

• Have strong digital experience and experience from working with transformative projects for larger organizations.

• Have excellent interpersonal skills, contributing positively to the success of and relationships with our clients, and the wellbeing of yourself and others. 

 

About us:

 

Experience consulting is the creative arm of PwC, recognized globally as a Forrester leader in Customer Experience consulting. An integral part of Advisory, we are a small, growing team of Experience Consultants in Sweden and part of a network of 35 (and growing!) Experience Centers globally. We are thinkers and makers, giving direction to brands and creating the experiences that define them. In our purpose-designed space, we invite clients in and use both our brains and our hands to go from insight to impact together. We work together, always. We don’t believe in doing the same things over and over, but of finding new and better ways.

 

We’re always in beta. We experiment with tech. We’re customer obsessed. And we believe in the power of perspective.

What we offer:

We offer career growth by encouraging continuous learning and by providing a framework for you to acquire new skills at the right time. Experience Consulting offer mentoring, and a variety of fun and challenging learning opportunities. You will be surrounded with people who will not only challenge you intellectually, but also inspire and guide you, drive your ambition, and care about your personal and professional development. We offer a flexible and work environment. 

 

Practicalities:

 

Your application should consist of a CV, a few sentences of why you are applying for this job and an updated portfolio showing relevant projects and processes. Your application can be written in either Swedish or English.

 

Please observe that all documents are to be attached where the system asks you to add your resumé.

 

If you have questions regarding this position please contact Madlene Lindström madlene.lindstroem@pwc.com or Martina Gustavsson, martina.gustavsson@pwc.com. If you have questions regarding the recruitment process please contact Human Capital, Jenny Stiernstedt; jenny.stiernstedt@pwc.com. 

 

We look forward to your application!