Grade 1 - Stena Britannica

An exciting opportunity has become available on Stena Britannica due to internal promotion for a Grade 1 in food and beverage!

What you will experience 
At Stena Line, we believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Optimise the level of sales and gross profit within the department ensuring the team and activities are fully aligned to KPI targets.
• Ensure highest level of customer service in line with service standards and CSS goals.
• Ensure full alignment to all company strategies and guidelines including company service standards and customer experience model.
• Take responsibility for the competence and skills development of the team and support with coaching and learning & development opportunities.
• Performance management of all OSS personnel within the team in order to strengthen cultural awareness and safeguard the right behaviors.
  • Ensure regular 1-1 performance feedback.
  • Annual appraisal dialogues – Service Assistants.
• Stock & cash control – ensure procedure and policies are adhered to at all times. Stock on hand values to be maintained within target levels. Minimise product wastage, shrinkage and manage fraud prevention.
• Assist when required in the efficient planning and rostering of all temp flexi staff.
• Ensure full compliance to all company policies, strategies and guidelines including company service standards and customer experience model.
• Ensure all staff adhere to company uniform policy, personal presentation and behaviour standards at all times.
• When appropriate manage stock ordering , receipt , system input and transfer process.
• Implementation and strict management of cleaning schedules.
• Trip management – ensure staff are prepared for expected pax volumes and profile eg. Booked groups, cabin and Stena plus reservations, number of freight drivers etc.
• Ensure all OSS related aspects of onboard maintenance and defect management are reported and managed appropriately.
• Ensure adherence to product merchandising plans - all locations.
• Lead, motivate and inspire team members ensuring highest level of communication on all relevant and current issues.
• Play a lead role where necessary and ensure all relevant aspects are in line with all ship board audit processes – Environmental and Port Hygiene audits, ISM audits, SOX audits etc.
• Health & safety – assist with risk assessment compilation and management when necessary.
• Ensure all staff adhere to company uniform policy and standards at all times.

Who you are 

At Stena Line your personality matters as much as how good you are at what you do. In our employees we like to see use of initiative, creativity and enthusiasm within all aspects of their position.  You are a perfect fit if you are flexible, reliable, and a good-natured team player. You are open to new challenges, have a positive outlook, and an ability to connect with people. If that sounds like you, we want to hear from you!

Qualifications:

• Currently working on a Stena Line Vessel 
• Hold a UK National Insurance number and UK bank account
• Strong English skills

Interested?  

This is a full-time, permanent position based on Stena Britannica within our Onboard Sales and Services department. To apply, please register your profile and send in your application in English as soon as possible but no later than 7th May 2024. Please note that due to GDPR we do not accept applications via e-mail or postal service.

If you have any questions regarding the position or about the recruitment process you are welcome to contact Rebecca, Talent Acquisition Coordinator, Rebecca.small@stenaline.com .