Customer Service Assistant, Birkenhead

Do you care deeply, genuinely and passionately about customer support? The Port Operations Team is made up of customer focused individuals working with all aspects of customer service and we are currently looking for someone to join us at our 12 Quays Terminal at Birkenhead. Your main task will be to assist with the smooth and effective transportation of passengers and vehicles to and from the vessels, whilst ensuring their experience is as pleasurable as possible by providing the highest standards of customer service to all our guests.

Some of your key responsibilities:

• Delivering excellent customer service to facilitate our passenger and freight check in function at Port.
• Accurate and timely communications both internally and externally. Liaise effectively with other departments and ports.
• Accurate and efficient check-in procedures, fully utilising in-house Freight & Travel reservation systems
• Record and account securely for all cash received in accordance with the Company Cash Handling Policy

What you will experience

Stena Line exists to be a trusted link between people, places and societies. We play a vital role in keeping everything connected. We make sure people and goods arrive where they need to be, enabling business to thrive and societies to grow. We connect family and friends, and make it possible to explore new destinations or revisit favourite places.

The must have’s :

• Minimum of 5 GCSE’s including English & Maths (or equivalent)
• Minimum of 2 years’ customer service experience, ideally within the travel/transport industry
• Proficient in using Microsoft Office packages and the ability to learn new systems
• Strong verbal and written communication skills

Who you are

At Stena Line your personality matters as much as how good you are at what you do, we are looking for someone who is approachable, warm and friendly with an open and positive attitude. You will be supportive and helpful when working with customers as well as your team and prepared for any situation.

Interested? 

This is a Variable hours position based in 12 Quays, Birkenhead within our Ports and Terminals Department. To apply, please register your profile and send in your CV in English as soon as possible but no later than 9th June, 2023.  We are having an ongoing selection, so do not wait with your application. Please note that due to GDPR we do not accept applications via e-mail or postal service.

If you have any questions about the recruitment process you are welcome to contact Rebecca Small, Talent Acquisition Partner, rebecca.small@stenaline.com.  

Please note that we kindly decline any offers from recruitment or staffing agencies regarding this recruitment. 

About Stena Line

As a leader in sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 5,100 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, making a contribution to our company.

We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.