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About The Role
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our team for you.
It’s not about what you know. It’s who you are. You’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
We have an exciting new role for an Internal Account Manager to join the Sales Team. In the role you will be responsible for managing and growing relationships with existing clients in the equipment rental industry. This role involves understanding customer needs, ensuring client satisfaction, and driving revenue growth through planned account management and upselling opportunities.
- Customer Relationship Management- Building a strong long lasting relationships with around 250 accounts, being the primary point of contact addressing any issues and queries.
- Sales and Revenue Growth- Develop and implement basic account plans to achieve sales targets and drive revenue growth, along with identifying and capitalizing on upselling and cross-selling opportunities
- Market and Product Knowledge- Offer expert advice and solutions to help clients optimize their rental needs and improve their operational efficiency, keeping up to date with all of the new equipment
- Operational Excellence- Coordinate with all internal department, monitoring account activity and managing all documentation
- Performance Reporting- Prepare and present regular reports on account performance, sales metrics, and customer feedback to senior management. Along with analysing data to identify trends, challenges, and opportunities for growth.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed in the role you will bring the following skill-set and behaviours
- Proven experience as an internal account manager or in a similar role,
- Sales experience within the rental industry advantageous
- Strong understanding of sales principles and customer service practices.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to manage multiple accounts and projects simultaneously.
- Proficiency in using CRM software and Microsoft Office Suite.
- Strong analytical and problem-solving skills.
- Ability to assess data and identify trends and potential relationship or customer development opportunities
- A customer-centric approach with experience of delivering an exceptional customer experience
- A natural relationship builder with a collaborative style. You’ll be able to engage with new prospects easily
- Excellent communication and influencing skills
- Well organised with good planning skills
About Us
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.
Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.
Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.