Job Description

As a Customer Service Representative, you will be responsible for delivering excellent Customer Service for our Swedish market in Royal Canin, which contains a variety of customers from cat and dog breeders to Pet Special Retail, veterinarian hospitals and vet clinics. You will also interact internally with Sales, Marketing, Planning, Finance and Consumer Care teams.

Location: Copenhagen, Denmark. We work hybrid way.

Essential duties and responsibilities

• You will together with your team be responsible for the Customer Service in the Swedish market. Act as a back-up for the Danish market during sick leave, holidays etc.

• Order management in Navision through EDI, CRM, web shop and mail

• Credit and claims handling

• Email/phone support

• Drive Additional Sales and create added value for customers.

• Web shop support to customers

• Work closely with our logistic partner to ensure that handling and distribution is performed according to the customer requirements.

What are we looking for?

• High school or similar

• Min. 2-3 years of work experience in Customer Service-related functions.

• Fluent in Swedish spoken and written.

• Danish is a plus

• Excellent communication skills, structured, proactive, team oriented and a great drive for results.

• Strong in handling conflict situations with care and understanding.

• Preferably in the FMCG Industry

What can you expect from Mars & Royal Canin?

• Work with over 180,000 like-minded and talented Associates, all guided by The Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• Best-in-class learning and development support from day one, including access to our in-house Mars University.

• High focus on work-life balance.

• An industry-competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.