Job Title:

Partner Specialist with Spanish language, Dropbox

Job Description

ServiceSource is now part of Concentrix (Nasdaq: CNXC), a leading global provider of customer experience (CX) solutions and technology.

We continue to offer revenue generation services under the B2B Sales Services business line now with an expanded global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.

We are an inclusive, diverse, and expert team of more than 3 000 sales, customer success and business professionals around the world.

We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.

Join us!

• Drive customer retention and revenue growth for an established customer base 
• Achieve the set targets by enabling the sale of products/services to a portfolio of strategic channel engagement partners  
• Provide accurate weekly/monthly/quarterly sales forecasts 
• Conduct consultative reviews and health checks analyzing business needs and use predictive data to identify ‘at-risk’ customers   
• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and internal teams   
• Facilitate and drive calls with channel partner to share best practices, channel programs and strategic growth opportunities  
• Create, develop and deliver training to the sales team, sharing key learnings and reinforcing the unique value and benefits of products 
• The working hours for this role are M/F from 09:00am till 17:30pm 
• Work from the comfort of your home (remote position) 

• Fluent level of Spanish – both written and spoken 
• Work level of English – both written and spoken 
• Experience working in a customer service/sales/outsourcing environment would be considered an advantage 
• Experience working with CRM systems is an advantage 
• Ability to maintain overall ownership and to function as single point of contact for Top Channel Partners and, thus, developing positive customer relationships 
• Ability to maximize revenue through best practices 
• Quick and being able to work in teams  
• Keen on new technologies 

• Friendly multicultural and multilingual environment 
• Mentoring, training, and career development programs 
• Happiness programs and internal social events 
• Additional health care package 
• Benefits and discounts - food vouchers, Multisport card, etc. 
• Birthday Time Off 
• Volunteer Time Off 

Location:

BGR Sofia - Capital Fort Building, Tsarigradsko Shausse 90

Language Requirements:

Spanish (Required)

Time Type:

Full time