Job Title:

Associate Sales Manager, Google

Job Description

ServiceSource is now part of Concentrix (Nasdaq: CNXC), a leading global provider of customer experience (CX) solutions and technology.

We continue to offer revenue generation services under the B2B Sales Services business line now with an expanded global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.

We are an inclusive, diverse, and expert team of more than 3 000 sales, customer success and business professionals around the world.

We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.

Join us!


The Associate Sales Manager is responsible for overseeing the management of team supporting slightly complex accounts to drive the generation of revenue and business growth, lead a sales team, accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with low to moderate variables in geography and/or customer complexity. Possess passion for sales, superior customer experience, capacity for quick thinking and immediate action, and ability to forecast sales outcomes. As a front-line leader, responsible for driving the professional development of the sales team, including coaching, training, and continuous performance evaluation. Level of engagement with external facing client is tied to tactical components, while majority of support is through Sales Director

What the role looks like:

• Lead, develop and motivate the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate weekly, monthly and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up-to-date
• Act as an enabler to remove internal roadblocks and help team to resolve challenges in support of sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client
• Ensure team alignment to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team
• Ensure high level of professionalism during all interactions with team and client
• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience
• Lead team to effectively influence buying/renewal process to achieve greater client
• The working hours for this role are M/F from 09:00am till 17:30pm

Your profile:

• Fluent level of English – both written and spoken
• Minimum 3 years proven work experience in a sales role
• Experience in a leadership role would be an advantage (or similar)
• Experience working in an outsourcing environment would be an advantage
• Experience working with CRM systems 
• Quick and being able to work in a team
• Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships  
• Keen on new technologies
• Strong problem-solving skills
• Ability to manage multiple tasks effectively, with proven success

What we offer:

• Friendly multicultural and multilingual environment
• Mentoring, training, and career development programs
• Happiness programs and internal social events
• Additional health care package
• Benefits and discounts - food vouchers, Multisport card, etc.
• Birthday Time Off
• Volunteer Time Off

Please send us your CV in English. Please send us your CV in English. 

Only short-listed applicants will be contacted.
All applications will be treated as strictly confidential.

Help us G.R.O.W. Join us!

Location:

BGR Sofia - Capital Fort Building, Tsarigradsko Shausse 90

Language Requirements:

Time Type:

Full time